Quality Assurance Process for CATI

Asia Monitor upholds the highest standards of quality in every research project, including our CATI (Computer-Assisted Telephone Interviewing) surveys. Our Quality Assurance Process for CATI is designed to maintain accuracy, validity, and consistency throughout the data collection phase.

  1. Extensive Training Class: Our interviewers undergo rigorous training to ensure a deep understanding of survey methodologies and project objectives. This comprehensive training equips them with the knowledge to conduct interviews effectively.
  2. Close Monitoring of Interviewers: Interviewers are closely monitored throughout the data collection process. Regular supervision and guidance ensure that interviews are conducted accurately and as per protocols.
  3. Data Verification: A robust process is employed, involving the verification of 30% of the total sample size. Ensuring that the collected data aligns with the actual responses provided during interviews.
  4. Recording on Client Request: When requested by the client, interviews are recorded and stored for database reference. This feature, exemplified by CSI Surveys, aids in maintaining data accuracy and transparency.
  5. Random Selection for Verification: Completed surveys are randomly selected for further verification and quality control. This step ensures that a representative sample is evaluated for data accuracy.
  6. Manager/Supervisor QC: Surveys chosen for verification undergo thorough Quality Control by our experienced managers and supervisors. Their expertise enhances the reliability of the data collected.
  7. QA Checklist Implementation: The accuracy and validity of data are ensured based on a stringent Quality Assurance checklist. This checklist covers all crucial aspects of CATI survey implementation. 

At Asia Monitor, we understand the importance of maintaining data integrity and quality in CATI surveys. Our Quality Assurance Process is a testament to our unwavering commitment to delivering accurate insights that drive meaningful decisions.

Experience the difference of our quality-driven CATI surveys with Asia Monitor.


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